Success Stories
In a Hurry?
Yesterday, Ament with Flo Systems was in a panic - her company needed one 3” full-port brass ball valve immediately, as they had a crew on-site waiting for a valve in order to complete a project. It seemed that no one else had them in stock either, or simply did not carry the valve.
Ament called us at 7:45 AM and explained that she needed this valve as soon as possible. Cox Hardware & Lumber normally has them in stock, but other customers had recently bought us out, and although we had 6 more on order they hadn’t shown up yet. Every minute counted for Flo Systems, so our buying team contacted one of our various valve suppliers in the Houston area, received a quote, placed a special order, and immediately dispatched our delivery driver to pick it up – resulting in receiving Ament’s 3” ball valve by 9 AM!
We know how important your business is to you, and to Houston; that’s why we bend over backwards for our customers.
When a substitute won't do
We received a call from John Kelly in North Carolina looking for a specific furniture glide. It needed to meet a specific size and look. Our sales representative was able to take a picture of the product we carry and text it to the customer for verification that this indeed was the product he was looking for. After reviewing the product, the customer placed an online order for us to ship to him in North Carolina. So glad we had the item needed for his project. Proves, that our extensive supply helps you when a substitute won't do.
Appreciated reviews
We strive for each customer who visits our store, either in person or online, to receive quality customer service. To not only assist the customer in finding what they are looking for, but to assist in getting the items needed to complete their task. We’d like to thank some of our customers, like J Glen Ray, David Hawn and Jose Torres who took the time to notice our efforts and wrote a nice review on Google review. We truly appreciate your feedback.
Listening to the customer’s needs
When Chip was looking for a specific hose for a project he was working on, he went to four different hardware stores and purchased $20 worth of incorrect fittings before he found Cox Hardware. He was speaking with one of the sales associates explaining what he needed and Manuel, head of the plumbing department, overheard him describing what he needed. Although Manuel was not on duty, he pulled the items and brought them to the customer and explained these were the items he was looking for. Chip left, being a satisfied customer
Worth the Drive
Review by Jeff Rogers:
I needed UNTREATED 4 x 4 pine posts for a DIY project. The big box stores don't carry it. Tried to get them to order some for me...nope. Found you guys and you had plenty in IN STOCK! Thanks Cox! I live in Katy but you have earned a new customer now!
So glad we were able to meet your needs. Customer satisfaction is what we strive for.
Going the Distance
Tom with a design/build firm in Roanoke, VA was looking for Wood siding pattern #117 and #105. He looked locally and could not find anyone who had this lumber for a reasonable price. He found Cox Hardware online and was impressed with the pricing for the siding. He called and spoke with the Internet Sales Department and they were able to send him all of the information he needed to make a decision to purchase from Cox. He was able to hire a freight company to pick up his order from Houston, Texas and drive it to his location in Virginia. The shipment arrived to Tom exactly as he expected and was very pleased that the transition from Cox to him went as smoothly as he expected. “I will be using Cox Hardware again, when the need arises”.
Shoo Fly Shoo
One of our customers, Sally, who has purchased with us in the past happened to be visiting our online store when the Rescue Hanging Disposable Flytrap was shown in Featured Products.
Her sister developed property in Maine so that living quarters were attached to stables. Makes it easy to tend horses in the winter, but created quite the fly problem in the summer. So Sally got a bunch of these fly-traps (about 20) for her sister for Christmas. Lots of gratitude from Sally's brother-in law. And rave reviews after using the fly-traps the following summer... they worked great.
Needle in Haystack -- Found!
Unexpectedly, a circuit breaker burned out. It belonged to an old house and was not a standard circuit breaker. So the male homeowner searched online and found what he needed at CoxHardware.com. The site said that 2 were in stock. Could he be so lucky as to find what he wanted in stock?
He called us, and found out that our reported in-stock availability was correct. So he drove from Galveston, about 50 minutes, to the store to pick up the circuit breaker and stopped to chat with us a little --- an appreciative friendly guy. We were naturally glad that we could help out.
Done Today -- Contractor gets to finish the job
It's a Friday, the contractor is on site to fix the fence and gate. Potential hold up: the contractor needs an unusual piece of gate hardware to complete the job.
Out comes the smartphone as the woman homeowner searches for the piece. She finds it at Cox Hardware and Lumber, an hour away. The great images make it easy to show to the contractor on the spot to make sure it is the proper part. She can get the part and be back in time for the contractor to finish the job. No need to wait for another day, the job gets done!
"Done," feels good. "Done today" feels even better.
Linseed at Last
When Robyn was looking for raw linseed oil to provide finishing for the home that she and her husband were building, she found what they needed at CoxHardware.com. The site reported having only 8 of the 10 gallons they needed. We received Robyn's request in the morning and answered her within hours that we would obtain the balance and be able to ship it within 4 business days. This quote comes from her email to us:
"Just placed our order for the raw linseed oil. Thanks so much for making that easier for us and for the volume discount. That was several dollars cheaper than anywhere else we found, even with the shipping charges. We have been building this house for almost three years, and this close to being done, it's nice to have something go smoothly."
Hard-to-Find is Found
When Kristen was looking for hard-to-find footings for an old Royale typewriter, she found what she wanted at CoxHardware.com.
This quote comes from her email to us:
"I am not sure if you know, but you're the only store I found that offers bushings that fit into the footholes of old Royal (and possibly other manufacturers) manual typewriters...! I acquired a typewriter that was missing a footing and a typewriter guru told me the part number - only your store was an exact match and that made me buy only from you - and they fit PERFECTLY. Better than the originals and stronger. I am totally excited and will mention to other collectors.
Thanks again!"